Urgent plumbing help
Emergency phone help is available from 7 AM to 9 PM Central. Follow the immediate steps below to limit water safely, then call or submit the after-hours form.
Emergency contact
Emergency phone help is available from 7 AM to 9 PM Central. Call if water is actively leaking, backing up, or cannot be shut off.
Fill Out the Emergency FormAfter-hours requests are reviewed for follow-up. Sending a request does not confirm dispatch or a service visit.
Do this first
For a toilet, sink, or appliance leak, turn the closest valve clockwise until it stops.
The main valve is often near the water meter, basement, crawlspace, garage, or where the supply enters the home.
Open the lowest cold-water faucet, then use towels or a container only if the area is safe to enter.
For a sewage backup, avoid contact and stop running faucets, toilets, dishwashers, and washing machines.
Do not touch wet outlets, panels, appliances, or standing water near electrical equipment. Leave the area and call 911 if there is immediate danger.
Leave the building immediately. Do not use switches or phones inside. From a safe location, call 911 and the gas utility.
Natural gas emergency numbers
If you smell rotten eggs, hear hissing near a gas line, or suspect a natural-gas leak, leave the building first. Do not use lights, switches, appliances, or a phone inside.
Nashville area and most of Brentwood
Gas-leak emergency line available at all hours.
800-752-7504Official Piedmont safety informationFranklin, Spring Hill, and parts of Brentwood
Gas-leak emergency line available at all hours.
866-322-8667Official Atmos safety informationNot sure which company serves the address? Check the name on the gas bill or meter after everyone is safely outside. Service boundaries can vary by street, especially around Brentwood and Williamson County.
After-hours request
A $175 minimum charge applies to all services. Final scope and pricing are confirmed after inspection.
Enter the service address and details of the problem. Your request will be emailed to the business for manual follow-up. It does not reserve an appointment or guarantee an immediate response.
